IT Service Desk
Our Service Desk is a 24/7, UK based facility. We have designed three clearly defined packages that offer the quickest, softest touch, remote support processes that offer easy web-based and telephone support access to our clients. Our attention to detail ensures high quality and efficiency for a cost-effective Solution. We can provide the equivalent of onsite support at a fraction of the usual cost.
24/7 ITIL Service Desk
Keeley Travis Service Desk is a 24×7 UK based facility and provides IT assistance UK wide to our customers. Through our experience we have designed three service desk packages, which are:
Reactive 1st, 2nd and 3rd line IT remote support
– Pro-active 1st, 2nd and 3rd line IT remote support
– Monitoring of networking equipment and clients devices
– Patch management and critical update service
– Online portal, chat and knowledge base to end users
All of the above 24/7
All options can be bespoken by adding additional features such as hardware break fix maintenance and onsite engineers.
24/7 Pro Active Monitoring
Maintaining uptime on key network devices and applications can be tricky, any loss of service can affect a business on a wide scale and stop productivity, meaning potential loss of business and reduced customer service levels for clients. From our UK based service desk, we can monitor critical hardware and software applications on your network, responding to alerts and pro-actively solving issues 24 hours a day.
UK Call Centres
- All our Call Centres are UK Based operating 24 hours a day
- You are Guaranteed to speak with a friendly helpful person
- Your Calls will be answered typically within 5 rings
- Friendly Helpful IT Specialists
- Managed mobile benefits
Mobile Device Management
Until now, mobile device management has been an administrative nightmare and difficult to manage. Our mobile device management provides you with a solution that makes it easy for you to monitor and manage devices.
Managed Mobile Benefits
Reduce exposure to risk- through secure & protected access to corporate mobile devices and data.
Enhance Productivity- by easily ensuring devices are properly configured through a single pane of glass.
Our gulf of experience in the vast world of IT ranges from installing, configuring and maintaining both physical and virtual environments. We can implement and complete works with our team of adaptable and highly skilled engineers, covering the entire spectrum of IT.
Securing your network can be a major headache in today’s world, with the ever-growing threat from hackers, malware, virus, and the new data protection law (GDPR) its key to ensure your network is protected.
We have delivered a wide range of security installations and management across the UK. Partnering with WatchGuard and ESET ensures we can deliver a fully managed solution from the perimeter network to our client’s devices.es.
Our installation and deployment service offers all businesses an extra level of flexibility with engineering options;
- Desktop Engineers
- Deployment Engineers
- Server Engineers
- Networking Engineers
- Microsoft and VMware Consultants
- Cabling and Wireless Engineers
- Remote Engineering assistance and installations.
Whether it’s standard office hours, weekends, or even overnight, we have engineers based right across the UK.
Network Cabling & Wireless
Structured cabling forms the basis of all networks and is a key part of the day to day fundamental workings of any network.
Wireless plays a key role in any business and ensuring its design, installation and configuration is setup correctly for the environment is key to any successful deployment.
Here at Keeley Travis we can use our planning software to ensure your network is designed correctly from the ground up, from the data cabinets, switching, cable types and wireless technology.
We have a proven track record of successfully delivering European wide data and wireless network installation services to all types and sizes of businesses, this is always completed on time and to the highest quality.
Our fully trained engineers will survey and design your network, to ensure the solution is fit for purpose.